Last updated: 6 Aug 2026
These Terms of Service may be changed, updated or revised from time to time without prior notice to guests, depending on operational needs, legal requirements, service updates or changes in booking and stay arrangements. The latest version published on this website will apply.
1. Booking directly with us
When you submit a booking request, you agree that the information provided is accurate and that you are responsible for the guests included in the stay. A booking is confirmed only when payment is successfully completed and a confirmation is issued.
2. Prices and payment
Prices are shown in Malaysian Ringgit. The total may include the nightly rate, damage deposit, cleaning fee and any other amount shown before checkout. Online payments are processed securely through Stripe, and available payment methods may depend on Stripe, your device, your country and the payment settings enabled for the account.
3. Dates, guests and availability
Guests must select valid check-in and check-out dates. Check-out must be after check-in, and the number of guests must not exceed the maximum allowed for the homestay. Availability is checked before payment, but the owner may contact you if a booking conflict or operational issue needs to be resolved.
4. Check-in, check-out and house rules
Standard check-in is from 3:00 PM and check-out is by 12:00 PM unless agreed otherwise. Guests must take reasonable care of the property, follow house rules, avoid smoking indoors, avoid parties or disruptive events, and respect neighbours and local community expectations.
5. Cancellations, changes and refunds
Any cancellation, date change or refund request should be submitted through the Help Centre or direct owner contact. Refund eligibility depends on the booking status, payment status, timing of the request, operational costs already incurred and any special arrangement confirmed with the owner.
6. Guest responsibility
Guests are responsible for their own actions and the actions of anyone they invite to the property. Guests may be responsible for damage, missing items, excessive cleaning needs or costs caused by misuse of the homestay.
7. Reviews and feedback
Verified guests may be invited to submit a review after checkout. Reviews should be honest, respectful and based on the actual stay. Support issues or private complaints should be sent through the Help Centre instead of public review areas.
8. Website use
You agree not to misuse the website, attempt unauthorized access, interfere with payments, submit false information or use the reservation lookup for bookings that do not belong to you.
9. Limits of service
We aim to keep information accurate and the website available, but occasional errors, maintenance or third-party service interruptions may occur. We will make reasonable efforts to resolve booking and payment issues fairly.
10. Contact
For questions about these terms, booking support or stay issues, please use the Help Centre or contact anggerikhomestaykb@gmail.com.