Last updated: 6 Aug 2026
This Privacy Notice may be changed, updated or revised from time to time without prior notice to guests, depending on operational needs, legal requirements, service updates or changes in how we manage bookings and guest support. The latest version published on this website will apply.
Information we collect
We collect the information needed to manage your stay, including guest name, email address, phone number, check-in and check-out dates, guest count, special requests, booking ID, review details and Help Centre messages.
Payments are handled through Stripe. We may receive payment status, payment method type, card brand, last four digits, bank or wallet details where available, and transaction timestamps. We do not store full card numbers.
How we use information
We use guest information to create and confirm bookings, check availability, process secure payments, send booking confirmations, respond to support requests, manage cancellations, prevent abuse, keep business records and improve the direct booking experience.
Who we share it with
We share only what is necessary with service providers that help us operate the website, including Stripe for payments and Resend for emails. We may also share information when required by law, to protect guests or the property, or to respond to a valid dispute or payment issue.
Retention
Booking and payment records are kept for as long as reasonably needed for guest service, accounting, tax, fraud prevention and dispute handling. Support messages and reviews may be retained until they are resolved, removed or no longer useful for operating the homestay.
Your choices
You may contact us to request a correction, update or deletion of your guest information where possible. Some records may need to be retained where required for legitimate business, payment, legal or safety reasons.
Cookies and third-party services
Our site and payment providers may use cookies or similar technologies for security, checkout, fraud prevention and basic site operation. You can manage cookie settings in your browser, but some booking or payment features may not work if essential cookies are blocked.
Contact
For privacy questions, use the Help Centre or contact anggerikhomestaykb@gmail.com.